Do you have a question? The Hoist team is here to help.

Your customer number and folder number are in all letters, emails or text messages you receive from us.

Can't find your customer number or folder number? Then call 088- 1414 000 or send an e-mail via the contact form.

Through our portal, you can safely and easily view the amount of your outstanding debt 24/7. Through the portal, you can pay your debt or set up a payment plan.

It is your own responsibility to keep documents properly. If you can no longer find them, you can send us a request via the contact form. We will process your request and send the documents.

You can make a one-time payment through our portal. If you pay through the portal, you can be sure that the payment will be processed properly by us. Paying through the portal is secure and possible 24/7. Click here to visit the portal.

Would you rather transfer the amount yourself? Our account number is IBAN NL61 INGB 0674 8027 99 in the name of Hoist Finance AB. Please include your folder number in the description of your payment. Your folder number is in all letters, emails or text messages you receive from us.

You can pay your debt at once or pay a portion of your debt monthly.

·       Make a single payment

You can make a one-time payment through our portal. If you pay through the portal, you can be sure that the payment will be processed properly by us. Paying through the portal is secure and possible 24/7. Click here to visit the portal.

Would you rather transfer the amount yourself? Our account number is IBAN NL61 INGB 0674 8027 99 in the name of Hoist Finance AB. Please include your folder number in the description of your payment. Your folder number is in all letters, emails or text messages you receive from us.

·       Pay part of the amount each month

You can set up your own payment schedule through our portal. To do this, you will need your folder number, which is listed in the letters or emails you receive from us. Click here to go to the portal.

Do you need help setting up a payment schedule? Call 088- 1414 000 or send an e-mail via the contact form.

You can set up a payment arrangement yourself through our portal. You will need your folder number, which is listed in the letters or emails you receive from us. Click here to go to the portal.

Do you need help setting up a payment schedule? Call 088- 1414 000 or send an email using the contact form.

You can set up a payment schedule yourself through our portal. To do this, you will need your folder number, which is listed in the letters or emails you have received from us. Click here to go to the portal.

Do you need help setting up a payment plan? Call 088- 1414 000 or send an email using the contact form.

Through our portal you can change your payment schedule yourself. Click here to go to the portal.

Do you need help changing your payment plan? Call 088- 1414 000 or send an email using the contact form.

You cannot create an account if the debt is in the name of a company. For all your questions, call 088- 1414 000 or send an email using the contact form.

Is your debt not in the name of a company and you are unable to create an account? Then contact us by phone or send an e-mail using the contact form.

To log in, you must first register.

Have you forgotten your password? You can reset it yourself by clicking " Forgot your password?" when trying to log in.

Still can't log in? Call 088- 1414 000 or send an e-mail using the contact form.

The e-mail or letter you received from us contains the name of the party where you had a debt. We have bought this debt. As of now, you no longer have to pay this party and you have a debt with Hoist Finance.

If you have any further questions, call 088- 1414 000 or send an email using the contact form

The email or letter you received from us contains the name of the party you had a debt from. We have bought this debt. From now on, you no longer have to pay this party and you have a debt with Hoist Finance. 

If you have any further questions, call 088- 1414 000 or send an e-mail via the contact form

·       I had already paid before Hoist Finance bought the debt.
If you believe that you were no longer in arrears with the party we bought the debt from, please contact that party first. Then call us on 088- 1414 000, so that no further costs will be charged to you. If it turns out that you no longer had a debt with that party, they will contact us and we will handle this further.

·       I have already paid to Hoist Finance

If you believe that the amount of your debt is incorrect because you have already paid to us, please send us the proof of payment using the contact form.

The payment receipt must show: account number, name of account holder, date of payment and the amount paid. 

·       I was not in arrears with the previous party

If you believe that you were no longer in arrears with the party we bought the debt from, please contact that party first. Then call us on 088- 1414 000 so that no further costs will be charged to you. If it turns out that you no longer had a debt with that party, they will contact us and we will handle this further.

·       I disagree with this debt

If you believe that (the amount of) this debt with Hoist Finance is not correct, please call 088-1414 000 or send an email using the contact form stating why you believe this debt is not correct.

It may take several hours for the payment to be processed. If your payment is still not showing after 48 hours, please contact your bank. Also check the description in your payment.

Not getting there? Call 088- 1414 000 or send an e-mail using the contact form.

All payments you have made to us can be viewed in your online account through our portal.

If you do not yet have access to your online account, you can register.

Not able to find it? Call 088- 1414 000 or send an e-mail using the contact form.

We will only send you a confirmation if you specifically request it. You can check the amount of your outstanding debt in your online account through our portal.

Are you having trouble figuring it out?

Call 088- 1414 000 or send an e-mail via the contact form.

If you have received a message from the bailiff, we ask you to contact this party. Hoist has then transferred the debt to the bailiff. You will find the bailiff's contact details on the letter or e-mail you received. For questions about the BKR, please contact Hoist Finance. Call 088-1414 000 or send an e-mail via the contact form.

·       Why am I registered with the BKR?
You entered into a credit agreement with the party from whom we bought the debt. When you enter into a credit agreement, it is automatically registered in the BKR. If you do not pay on time, the lender will report in the BKR that you are in arrears. Hoist Finance is required by law to take over the BKR registration from the previous party.

You can read more about the BKR on BKR Foundation website.

·       When will my BKR registration be removed?
Once your entire debt is paid, we record the date of your last payment as the actual end date of your credit. The BKR will keep your registration for 5 years, after which the BKR will remove it.

You can read more about the BKR on BKR Foundation website.

·       I have paid my file in full, but there is no end date in my BKR registration.
You can check the amount of your debt through your personal account in our portal. If an outstanding amount is still listed here, even though you believe your debt has been paid in full, please send us proof of payment via the contact form

     The proof of payment must show: account number, name of account holder, date of payment and the amount paid.

If your debt has been paid, but the end date has not yet been recorded on your BKR registration, you can send us an email using the contact form. Please include your name, date of birth, address information, phone number and the contract number of your registration with BKR. Or call us at 088-1414 000. We will record the end date if it appears that your debt has actually been paid.

If you have registered for debt assistance, we ask you to send proof via the contact form.

If you are already in debt counselling, we ask you to provide us with the organization and name of your debt counselor via the contact form, and we will then contact them.

Can't figure it out? Call 088-1414 000 or send an e-mail via the contact form.